PRIVACY POLICY

99 Store Online Shopping App

Effective Date: 27 July 2026
Last Updated: 27 July 2026

This Privacy Policy describes how Mine Enterprises Ltd (“Company”, “we”, “us”, or “our”) collects, uses, processes, stores, protects, and shares information when you download, install, access, or use the 99 Store Online Shopping App (“App”, “Application”, or “Service”).

99 Store Online Shopping App is an e-commerce application that enables users to browse products, view product information, purchase products, manage orders, and access other shopping-related services made available through the App.

Mine Enterprises Ltd values the privacy of its users and is committed to handling personal information responsibly and transparently.

By accessing or using 99 Store Online Shopping App, you acknowledge the data practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

The information we collect depends on how you use the App, the features you access, your device settings, and the permissions you provide.

We may collect information that you provide directly to us as well as certain information that is automatically collected through the App and third-party services integrated into the App.

1.1 PERSONAL INFORMATION

When you register, place an order, contact us, or otherwise use our services, we may collect information such as:

Full name
Email address
Mobile or telephone number
Account information
Shipping address
Billing address
Postal code/PIN code
City
State
Country
Order-related information
Customer support communications
Information voluntarily submitted by you

We use this information primarily to provide our shopping services, fulfil orders, communicate with users, and provide customer support.

1.2 ACCOUNT INFORMATION

If the App allows users to create an account, we may collect information necessary to create, authenticate, maintain, and manage the account.

This may include:

Name
Email address
Mobile number
User ID or internal account identifier
Login credentials or authentication information
Saved addresses
Account preferences
Order history

Authentication credentials may be stored or processed using appropriate security measures.

1.3 ORDER AND PURCHASE INFORMATION

When you place or attempt to place an order through the App, we may collect and process information including:

Products ordered
Product quantities
Product prices
Order value
Order date
Order number
Shipping address
Billing information
Payment status
Delivery status
Cancellation information
Return information
Refund information
Customer communications relating to the order

This information is necessary to process, fulfil, track, support, cancel, return, or refund orders as applicable.

2. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways, banks, UPI services, or other payment service providers.

Depending on the payment method selected, the payment provider may collect information such as payment method, transaction identifiers, UPI-related information, card or bank information, or other information required to process the transaction.

Mine Enterprises Ltd does not necessarily directly collect or store complete credit/debit card numbers, CVV numbers, UPI PINs, online banking passwords, or other confidential payment authentication credentials.

Payment information handled by third-party payment providers is subject to their respective privacy policies, security practices, and terms.

We may receive limited transaction-related information such as:

Transaction ID
Payment status
Payment method
Order amount
Refund status

This information may be used for order processing, accounting, refunds, fraud prevention, and customer support.

3. DELIVERY AND SHIPPING INFORMATION

To deliver products purchased through the App, we may use shipping, courier, logistics, fulfilment, or delivery service providers.

Information necessary for delivery may be shared with such providers, including:

Customer name
Delivery address
PIN/postal code
Mobile number
Order information
Delivery instructions, where provided

This information is shared only as reasonably necessary to fulfil and manage your order and delivery.

4. INFORMATION COLLECTED AUTOMATICALLY

When you access or use the App, certain technical and usage information may be collected automatically by us or by services integrated into the App.

Depending on the services enabled, this information may include:

Device type
Device model
Operating system
Operating system version
App version
Language
Device settings
IP address
App interactions
Session information
App performance information
Crash information
Diagnostic information
Advertising identifiers, where permitted
Firebase Installation IDs
Other app or device identifiers used by integrated services

The exact information collected may vary depending on your device, Android version, privacy settings, consent choices, and the third-party services used by the App.

5. HOW WE USE INFORMATION

We may use information collected through the App for purposes including:

Providing and operating the App
Creating and maintaining user accounts
Processing orders
Fulfilling purchases
Delivering products
Providing order tracking
Processing payments
Processing cancellations
Managing returns and refunds
Communicating order updates
Providing customer support
Responding to user enquiries
Maintaining App functionality
Understanding App usage
Measuring App performance
Improving products and services
Identifying bugs and technical problems
Diagnosing and fixing crashes
Preventing fraud and abuse
Maintaining security
Displaying advertisements
Measuring advertising performance
Conducting analytics
Complying with legal obligations
Resolving disputes
Enforcing our policies and terms

We aim to use personal information only for legitimate and disclosed purposes.

6. GOOGLE ADMOB AND ADVERTISING

99 Store Online Shopping App uses Google AdMob, an advertising service provided by Google.

AdMob enables advertisements to be displayed within the App.

Depending on applicable law, your device configuration, consent choices, and Google's services, Google AdMob and its advertising partners may process certain information related to your device and your interaction with advertisements.

This may include information such as:

Advertising identifiers
IP address
Device information
App information
Advertising interactions
Ad impressions
Click information
Diagnostic information
General or approximate information derived from technical signals where applicable

Such information may be used for purposes including delivering advertisements, preventing advertising fraud, measuring ad performance, frequency capping, analytics, and personalising advertising where permitted.

Advertising personalisation may depend on the user's region, consent choices, Google account settings, device settings, and applicable laws.

Google processes information according to its own privacy policies and terms.

7. GOOGLE FIREBASE

99 Store Online Shopping App uses services provided through Google Firebase.

Firebase services may help us operate, analyse, monitor, secure, and improve the App.

Depending on which Firebase features are enabled, Firebase may process technical and App-related information.

Firebase is provided by Google, and information processed through Firebase is also subject to Google's applicable privacy and security practices.

8. FIREBASE ANALYTICS

We may use Google Analytics for Firebase (Firebase Analytics) to better understand how users interact with 99 Store Online Shopping App.

Analytics information may include events relating to:

App installation or first use
App launches
App sessions
User engagement
Screens or features viewed
App interactions
Device and operating system information
App version
General usage and performance information
Other analytics events configured within the App

We use analytics information to understand App usage, identify areas for improvement, measure engagement, improve features, and optimise the overall user experience.

9. FIREBASE CRASHLYTICS

99 Store Online Shopping App uses Firebase Crashlytics to monitor application stability and diagnose crashes and technical errors.

Crashlytics may process technical information such as:

Crash logs
Crash stack traces
Firebase Installation IDs
Crashlytics Installation UUIDs
Device model
Operating system information
App version
Technical and diagnostic information

This information helps us identify technical problems, diagnose errors, reduce crashes, and improve App stability and performance.

10. ADVERTISING IDENTIFIERS

Third-party advertising and analytics services integrated into the App may access advertising or application identifiers where permitted by the Android platform and applicable policies.

Such identifiers may be used for purposes including:

Advertising
Advertising measurement
Analytics
Fraud prevention
Frequency capping
App performance measurement

Users may have controls relating to advertising and privacy through their Android device or Google account settings.

11. THIRD-PARTY SERVICE PROVIDERS

We may use third-party companies and service providers to help operate 99 Store Online Shopping App and provide our services.

These may include providers involved in:

Advertising
Analytics
Crash reporting
Cloud infrastructure
Hosting
Payment processing
Shipping and logistics
Customer support
Security
Fraud prevention
Technical infrastructure

These third parties may process information necessary to provide their respective services.

Their handling of information may also be governed by their own privacy policies and terms.

12. SHARING OF PERSONAL INFORMATION

Mine Enterprises Ltd does not sell users' personal information as part of our ordinary business operations.

We may share information when reasonably necessary with:

Shipping and courier providers
Payment service providers
Technology providers
Hosting providers
Analytics providers
Advertising providers
Google services such as AdMob and Firebase
Customer support providers
Security and fraud-prevention providers
Professional advisers
Government or regulatory authorities where required by law
Law-enforcement agencies where legally required

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

13. LEGAL DISCLOSURE

We may disclose information if we reasonably believe disclosure is necessary to:

Comply with applicable law
Comply with legal proceedings
Respond to a lawful government request
Respond to a court order
Protect our legal rights
Protect our users
Investigate suspected fraud
Prevent misuse of the App
Address security threats
Enforce our terms and policies

14. DATA SECURITY

Mine Enterprises Ltd takes reasonable technical, organisational, and administrative measures designed to protect information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

Where appropriate, security measures may include secure communications, access controls, authentication measures, and other safeguards.

However, no electronic transmission, mobile application, database, or online storage system can be guaranteed to be completely secure.

Users are responsible for protecting their passwords, devices, OTPs, payment credentials, and other confidential account information.

15. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

Different categories of information may have different retention periods.

Certain information may need to be retained to:

Complete orders
Maintain transaction records
Provide customer support
Handle returns or refunds
Resolve disputes
Prevent fraud
Maintain security
Meet accounting or taxation obligations
Meet regulatory or legal obligations

When information is no longer reasonably required, we may delete or anonymise it in accordance with our applicable processes and legal obligations.

Third-party services may maintain their own retention periods.

16. ACCOUNT DELETION AND USER DATA DELETION

If 99 Store Online Shopping App allows users to create an account, users may request deletion of their account and associated personal information.

Users may initiate an account deletion request through the deletion functionality provided within the App or through the account/data deletion mechanism provided by Mine Enterprises Ltd.

When a valid account deletion request is completed, personal information associated with the account will be deleted or anonymised, except for information that we are legally permitted or required to retain.

Certain records may be retained where necessary for:

Legal compliance
Tax or accounting requirements
Fraud prevention
Security
Chargebacks
Dispute resolution
Enforcement of legal rights

Information retained for these purposes will not be retained longer than reasonably necessary for the applicable purpose.

Simply uninstalling the App does not automatically delete a user's account or information stored on our servers.

17. USER PRIVACY RIGHTS

Subject to applicable law, users may contact us to request actions relating to their personal information, including where applicable:

Accessing their personal information
Correcting inaccurate information
Updating information
Requesting deletion
Withdrawing consent where processing relies on consent
Raising a privacy complaint or grievance

We may request reasonable information to verify the identity of the person making the request before taking action.

18. APP PERMISSIONS

99 Store Online Shopping App may request Android permissions when necessary to provide particular functionality.

Permissions requested by the App may vary according to the App version and features available.

Users can manage many Android permissions through their device settings.

If a user refuses or disables a permission necessary for a feature, that feature may not function correctly.

We endeavour to request access only when reasonably necessary for App functionality.

19. NOTIFICATIONS

If notification functionality is enabled and the user grants the required permission, the App may send notifications relating to:

Orders
Delivery updates
Account information
Service announcements
Offers or promotions, where permitted
Other relevant App updates

Users may manage notification permissions through their device settings.

20. COOKIES, SDKs AND SIMILAR TECHNOLOGIES

The App, websites associated with the App, or third-party services integrated into the App may use SDKs, cookies, local storage, identifiers, pixels, or similar technologies.

These technologies may be used for:

Essential functionality
User authentication
Analytics
Advertising
Performance measurement
Security
Fraud prevention
Remembering preferences

Third-party SDK providers may process information in accordance with their respective privacy policies.

21. THIRD-PARTY LINKS

99 Store Online Shopping App may contain advertisements, links, or content that directs users to third-party websites, applications, products, or services.

Once a user leaves our App and accesses a third-party service, the privacy practices of that third party apply.

Mine Enterprises Ltd is not responsible for the privacy policies, security, availability, or content of independent third-party websites or services.

Users are encouraged to review the applicable privacy policies before providing personal information to third parties.

22. CHILDREN'S PRIVACY

99 Store Online Shopping App is a general online shopping application and is not specifically designed or directed toward children under the age of 13.

We do not knowingly seek to collect personal information from children under 13 in violation of applicable law.

If we become aware that personal information belonging to a child has been collected contrary to applicable requirements, we will take reasonable steps to remove the information.

A parent or legal guardian who believes that a child has provided personal information improperly may contact us using the information provided below.

23. INTERNATIONAL DATA PROCESSING

Some third-party technology providers used by 99 Store Online Shopping App may operate infrastructure or servers in multiple countries.

As a result, certain technical, analytics, advertising, or service-related information may be processed outside India in accordance with applicable law and the relevant service provider's privacy and security practices.

24. BUSINESS TRANSFERS

If Mine Enterprises Ltd is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information associated with the App may be transferred as part of that transaction where permitted by applicable law.

Where required, appropriate notice will be provided concerning material changes affecting the handling of personal information.

25. CHANGES TO THIS PRIVACY POLICY

Mine Enterprises Ltd may update this Privacy Policy from time to time.

Changes may be made due to:

New App features
Changes to our services
Changes to third-party SDKs
Changes to advertising or analytics services
Changes in legal requirements
Changes in our data-handling practices

When this Privacy Policy is updated, the Last Updated date at the top of this page will be revised.

Users are encouraged to review this Privacy Policy periodically.

26. CONSENT

Where consent is required under applicable law, we will seek the appropriate consent before processing information for the relevant purpose.

Users may have the ability to modify or withdraw certain consent choices through the App, device settings, advertising/privacy controls, or by contacting us, as applicable.

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

27. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy, the App, or the handling of your information, you may contact us at:

Mine Enterprises Ltd

Email: Laddyinn@gmail.com

28. GRIEVANCE OFFICER

In accordance with applicable Indian laws and rules, the name and contact details of our Grievance Officer are provided below:

Name: Advik Srivashtav

Address:
44, Mahatma Gandhi Rd, near Anil Kumble Circle,
Haridevpur, Shanthala Nagar, Ashok Nagar,
Bengaluru, Karnataka – 560001
India